Tricky Dog Adventures Terms & Conditions
Terms and Conditions
The following are Terms and Conditions for any service provided by Tricky Dog including owner, staff and/or contractors.
This business is operated by Tricky Dog Limited. The terms “we”, “us”, “our” and “Tricky Dog Adventures” refers to Tricky Dog Limited. Tricky Dog Limited offers ours services conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By engaging in services provided by Tricky Dog, you agree to the following Terms and Conditions (“Terms of Service”, “Terms”) outlined below. Tricky Dog reserves the right to update these Terms as and when required without notice. The most up to date version of these Terms is available on the website at all times.
Safety
Tricky Dog will strive to provide a safe environment for your dog, however all walks are completed in areas open to public. Therefore Tricky Dog is not responsible for any injuries sustained from any environments e.g. sticks and branches, oyster shells, uneven ground and so on.
Tricky Dog will take care in ensuring all pack walk dogs are carefully matched and introduced, however Tricky Dog is not responsible for any injuries sustained from play with other dogs or from interactions with other dogs.
Tricky Dog is not responsible for any injuries or damage inflicted by your dog(s) to other animals, humans or property.
Tricky Dog will provide a vehicle for transport that has a current WOF and Registration. Dogs will not be left unattended for periods longer than 5 minutes while in the vehicle. Tricky Dog is not responsible for any injury sustained from a motor vehicle accident or from a pedestrian or by any other means.
Payments
Payments are due as per the invoice date. In the event of overdue accounts (7 days or more) a late penalty of $10 per overdue walk applies. Overdue accounts of more than 14 days will have all services suspended until payment is cleared in full.
Cancellations
Cancellations for illness or injury should be made as soon as possible via text message to 021 400 470.
Cancellations with less than 24 hours notice will incur a $25 charge.
If we arrive to collect your dog and they’re not home, the full pack walk rate applies and must be paid in full before your dogs next scheduled pack walk.
Holidays
Tricky Dog does not operate on Public Holidays or over the Christmas - New Year Period but operates as normal throughout the year including school holidays. We are a small business and cannot afford to have revenue drop every 8-10 weeks for school holidays with dogs being absent.
If your dog will be absent for periods longer than a week, a maintenance fee of 50% of the standard rate applies to hold your dogs place in the pack until they return. Payment is required in full before resuming the regular service of Pack Walks.
Vaccinations and Council Registration
The owner must provide copies of the dogs vaccination book showing proof of Kennel Cough, Parvovirus and Lepto shots all being up to date. The owners understands that no services will be provided by Tricky Dog without this evidence.
The owner must ensure the dog is up to date with council registration and that the current years tag is attached to the dogs collar. The collar must be worn for all services involving Tricky Dog . In the event the dogs are checked by the Council while out with Tricky Dog and a registration tag is not on the dogs collar, any fines or penalties are the responsibility of the owner. Tricky Dog is not responsible for dogs impounded by the Council.
Home Privacy
Tricky Dog will require access to the home to collect dog/s for their walk and/or training. We will respect your home and your security. If access needs to be gained with no owner at home then Tricky Dog need to be provided with a spare key or door code for access.
Please ensure your pickup and drop off process is as seamless as possible if you will not be home, as we have to leave the van unattended during this time.
Tricky Dog is not responsible for the security of your home if you choose to leave it unlocked.
Social Media
By agreeing to the Terms and Conditions you allow photos and video footage of your dog to be used for marketing and social media purposes. Copies of the media can be made and shared with the owner on request.
Equipment
Tricky Dog will provide slip leads, treats and poo disposal bags. By agreeing to these Terms you understand that your dog will be tethered to a Tricky Dog staff member using a slip lead during pack walks and training. If additional equipment is required such as a muzzle or e-collar this will be discussed between Tricky Dog and the owner. Whilst recommendations and assistance on where to buy such equipment will be given, the cost is the owners responsibility.
For any dogs e-collar trained it is the owners responsibility both units are fully charged prior to the adventure. If the dogs place in the pack is conditional upon being e-collar trained, serviced may be refused if the units are not kept fully charged and in working order. Tricky Dog does not accept responsibility for any accidents or injuries caused as a result of equipment failure.
Contact Privacy
By agreeing to the Terms and Conditions you understand that your information has been saved on file for Tricky Dog. You will be included in email newsletters which can unsubscribe from.
Your private information will not be intentionally shared with the public. Tricky Dog is not responsible if there is a security breach online and your information is shared, however will endeavour to use the most up to date security systems and store data offline where possible.
Updated: April 2024